FAQ
Orders
Do you offer a bulk discount?
Ask through the contact page before you place a large order. We will reply with the price that applies to that quantity.
Can you match another store's price?
Send the product name and the price you saw through the contact page. We will tell you if we can match it.
Do you sell gift cards?
Use the Gift Cards link in the header. A gift card is added to the cart like any other product.
Can I change the shipping address after I order?
Write to us from the contact page as soon as you can. If the order has already shipped, the address cannot be changed.
Can I cancel an order?
Cancellation is possible only before the order ships. Use the contact page and include the order number.
Rewards
How do reward points work?
Points are added after a paid order. The rewards page explains how to spend them. They are not cash.
Shipping and condition
What if something arrives damaged?
Contact us with the order number and a photo of the damage. We will tell you whether it can be replaced.
When do preorders ship?
A preorder ships on or after the date shown on the product page. That date can move.
Do you ship outside the country?
The shipping options at checkout are the ones we offer. If a country is not listed, we cannot ship there.
Can one order arrive in more than one box?
Yes. Items that are ready can ship before a preorder in the same cart.
Questions go to the contact page.